Shipping Policy

All orders are generally shipped a few days (2) of the purchase order, once payment is received.

If an order is placed that includes items not currently in stock, We will then contact you by email and you will decide what would be the next step, you can cancel your order if you would rather not wait, you can ask that items that are available being ship right away or you can wait until all the items are available, this include assembled and properly tested. (usually within 10 to 15 business days).

All  Canada and US
orders will be shipped via Canada
post, a flat fee will be calculated at checkout.

All other International orders will be calculated by size,
weight and value, we will then contact you by email with the total cost.

All shipment come with tracking and assurance.

Return Policy

If for any reason you are dissatisfied with the item(s) in the first 14 days after reception, you may contact BYW Audio by email (support at bywaudio.com). Please include details, explanation, reasons.

Item(s) must be returned in original, as-shipped condition with all original packaging and no signs of use.

Buyer maybe subject to a 15% re-stocking fee prior to refund, depending on the condition of the item(s) and reason for the refund request.

Buyer assumes responsibility for all return shipping costs.

We will credit you in your original payment method within 7 days of receiving the returned item(s) less any shipping
charges.

We will pay the return shipping costs if the item(s) is a result of our error.

Damaged or Defective Item(s)

If for some reason the item(s) itself arrived damaged, you have to do the following (VERY IMPORTANT):

1- You have 3 days to inform BYW Audio by email (support at bywaudio.com) or using the Get in touch page on our website. If purchase with Reverb or Ebay, send us a message through your account with those online stores. If you are contacting us after that 3 days we may not accept your claim.

2- You must take as many pictures as possible (high resolution) of the package (Cardboard box), the inside and the item(s), showing the damage and send all of those pictures to BYW Audio. Also take detailed notes. Do not throw away damaged packages or boxes.

Our insurance company will get in touch with you by email explaining what to do next.

We will pay the return shipping costs if the item(s) is defective. You make sure to indicate “return damaged item(s)” on the custom slip, if it is send from outside Canada, so we don’t have to pay duty or taxes on the return item(s).

If the package arrives damaged, you may refuse the package but you may be responsible for the item return fees. You also must contact us as soon as possible and let us know that you refuse the package. We will then contact the carrier.

Warranty Details

Each of the pedal or module/unit that we offer has been constructed to the highest standards but should any fault occur during the twelve months from date of purchase please return it post paid to BYW Audio where under guarantee repairs of any original manufacturing fault will be carried out (normal wear, misuse, unauthorized modifications or accidental damage excepted).

This warranty does not apply to customer’s own equipment, which has been connected to the pedal or module.

This warranty is non-transferable.

Privacy Policy

BYW audio do not disclose buyers’ information to third parties other than when order details are processed as part of the order
fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation,
and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details.

You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.