Shipping Policy

All orders are generally shipped within the next 3 business day.

If an order is placed that includes items not currently in stock, We will then contact you by email and you will decide what would be the next step, you can cancel your order if you would rather not wait, you can ask that items that are available being ship right away or you can wait until all the items are available, this include assembled and properly tested. (usually within 10 to 15 business days).

Canadian orders will be shipped for free via Canada Post.

All US orders will be shipped via Canada post, a flat fee will be calculated at checkout.

All other International orders will be calculated by size, weight and value, we will then contact you by email with the total cost.

All shipment come with tracking and assurance.

Return Policy

If for any reason you are dissatisfied with the module(s) in the first 14 days after reception, you may contact our customer service at service@bywaudio.com. Please include details, explanation, reasons.

Module(s) must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs.

We will credit you a full refund in your original payment method within 7 days of receiving the returned module(s) less any shipping charges.

We will pay the return shipping costs if the module(s) is defective or the return is a result of our error. 

Privacy Policy

BYWaudio do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.